Frequently Asked Questions

Find answers to common questions about FOCUS Handheld Spark Fountain, replacement cartridges, product packages, orders, shipping, returns, and customer support.

PRODUCT INFORMATION

WHAT IS THE FOCUS HANDHELD SPARK FOUNTAIN?

The FOCUS Handheld Spark Fountain is a portable device designed to create a sparkling visual effect for celebrations and special occasions.

It features a removable spark cartridge system and a separate torch lighter function.

HOW DOES THE DEVICE WORK?

The device has two functions:

Spark Fountain Mode: Use the compatible spark cartridge to create a sparkling effect.

Torch Lighter Mode: When the spark cartridge is removed, the device can function as a torch lighter.

Always follow the manufacturer's operating instructions and safety precautions.

WHAT IS INCLUDED IN THE STANDARD PACKAGE?

Each standard gift set includes:

1 FOCUS Handheld Device
2 Spark Cartridges
1 Butane Fuel Canister
Original Gift Packaging

Package contents may vary depending on your selected bundle and applicable shipping restrictions. Please check your order details.

WHAT COLORS ARE AVAILABLE?

Our handheld devices are available in five colors:

Pink
Black
Brushed Silver
Army Green
Gold

Color availability may vary depending on inventory.

PACKAGES & REPLACEMENT CARTRIDGES

WHAT IS THE DIFFERENCE BETWEEN THE PACKAGES?

We offer four package options:

Package	Total Spark Cartridges
Starter Kit	2 Cartridges
Party Kit	4 Cartridges
Celebration Kit	6 Cartridges
Ultimate Kit	8 Cartridges

Every package includes one handheld device. The total cartridge quantity includes the two cartridges already included in the standard gift set.

CAN I PURCHASE EXTRA SPARK CARTRIDGES?

Yes!

Replacement spark cartridges are available separately in the following quantities:

2-Pack
4-Pack
6-Pack

You can purchase additional cartridges directly from our online store.

HOW LONG DOES ONE SPARK CARTRIDGE LAST?

According to the manufacturer's product information, each spark cartridge can provide up to 20 minutes of cumulative use.

Actual duration may vary depending on operating conditions and usage patterns.

CAN I REPLACE THE SPARK CARTRIDGE MYSELF?

The device is designed with a replaceable cartridge system.

Always turn off the device, allow it to cool completely, and follow the manufacturer's replacement instructions before handling or changing a cartridge.

BUTANE FUEL & REFILLING

WHAT TYPE OF FUEL DOES THE DEVICE USE?

The device requires compatible high-pressure butane lighter refill fuel, as specified by the manufacturer.

Use only fuel and refill nozzles that meet the manufacturer's requirements.

WHERE CAN I BUY BUTANE FUEL IN THE UNITED STATES?

Compatible high-pressure butane lighter refill fuel may be available at supermarkets, hardware stores, lighter supply shops, and other retailers in the United States.

You can look for products labeled:

High-Pressure Butane Lighter Refill

Please confirm that the fuel and refill nozzle are compatible with your device before purchasing or refilling.

WHAT SHOULD I DO WHEN THE BUTANE FUEL RUNS OUT?

You can purchase a compatible high-pressure butane lighter refill canister locally.

Follow the manufacturer's refilling instructions carefully. Never refill the device near flames, sparks, or other ignition sources.

ARE BUTANE FUEL AND SPARK CARTRIDGES THE SAME THING?

No.

Butane Fuel: Supplies fuel to the device.

Spark Cartridges: Replaceable components used for the spark fountain effect.

They serve different purposes and are not interchangeable.

SAFETY & USAGE

CAN I USE THE DEVICE INDOORS?

Use the device only in environments expressly permitted by the manufacturer's instructions and applicable local regulations.

Do not use it near flammable materials, people, animals, or other potential hazards.

IS THIS PRODUCT SUITABLE FOR CHILDREN?

No. This product is intended for adults only.

Keep the device, fuel, and spark cartridges away from children.

CAN I TAKE THE DEVICE ON AN AIRPLANE?

Butane fuel, torch lighters, and pyrotechnic cartridges may be restricted or prohibited in passenger baggage.

Always check current airline and aviation security regulations before traveling. Do not assume that the device or its cartridges are permitted on an aircraft.

ORDERS & SHIPPING

HOW LONG DOES ORDER PROCESSING TAKE?

Order processing times depend on product availability and order volume.

Estimated processing and delivery information will be provided when available.

HOW LONG DOES SHIPPING TAKE?

Delivery times depend on the destination, shipping method, customs clearance, and applicable transportation restrictions.

We will provide tracking information when your order has been dispatched.

CAN I TRACK MY ORDER?

Yes.

Once your order has shipped, you will receive tracking information by email.

You can also visit the Track Your Order page on our website to check your shipment status.

WHAT IF MY PACKAGE IS LOST DURING SHIPPING?

If your shipment is confirmed lost in transit, please contact our customer support team.

We will review your order and arrange an appropriate resolution, including a replacement or refund where applicable under our shipping policy.

RETURNS & REFUNDS

DO YOU ACCEPT RETURNS?

Yes. We offer a 30-day return policy.

Returns are subject to the eligibility requirements and conditions described in our Returns & Refunds Policy.

HOW DO I REQUEST A RETURN?

Please contact us at support@aircarat.com with your order number and the reason for your return request.

Our customer support team will guide you through the next steps.

CAN I RETURN USED SPARK CARTRIDGES?

Used, activated, or partially consumed spark cartridges are not eligible for ordinary change-of-mind returns, subject to applicable consumer protection laws.

For defective, damaged, or incorrect items, please contact our customer support team.

PAYMENT & CUSTOMER SUPPORT

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed during checkout.

Payment options may vary depending on your country or region.

HOW CAN I CONTACT CUSTOMER SUPPORT?

For questions about our products, packages, replacement cartridges, orders, shipping, tracking, or returns, please contact:

Email: support@aircarat.com

Website: https://aircarat.com

We are happy to help make your shopping experience as smooth as possible.